Privacy Policy

Comfy Plus Technologies, Inc. ("Comfy Plus", "Comfy+", "+Business", "we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website comfyplus.com, the +Business mobile app, and associated services (collectively, the "Services").

By accessing or using the Services, you agree to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

1. Information We Collect

a. Information you provide to us

• Name, email address, phone number, business or store name, business address, and tax identification number.
• Account credentials.
• Billing and subscription information. Card details are entered directly with our payment processor, Paystack, and are not stored by us.
• Inventory, transaction, sales, refund, and order data.
• Customer, guest, and supplier information you enter into the platform, including names, email addresses, phone numbers, and addresses.
• Images you upload, such as product, category, event, and ticket photos.

b. Information collected automatically

• Device information (such as device type, operating system, and browser), together with a device identifier and a push notification token so we can deliver notifications to your device.
• Log data (such as IP address, access times, and error logs) recorded by our servers.
• Usage data (such as actions taken and features used) is collected on our website only. The +Business mobile app does not use analytics or advertising SDKs.
• Location data, if enabled and permitted by you. The +Business mobile app does not request your location.

c. Information from third-party services

We use third-party services to operate the platform. Paystack processes card payments on our behalf and receives the payment details you enter. Google provides address lookup when you type an address and receives the text you type. Firebase Cloud Messaging, a Google service, delivers push notifications and receives your device's push token. Our services are hosted on Microsoft Azure. If you connect other integrations, we may receive data from those providers in accordance with their policies.

d. Information about your customers

If you are a business using the Services, you are responsible for having the right to enter your customers' and guests' details into the platform. We process that information on your behalf to help you run your business. Receipts are sent to a customer's email address or phone number only when you request it.

2. How We Use Your Information

• Provide, maintain, and improve the Services.
• Manage your account and provide customer support.
• Process transactions and subscriptions.
• Deliver push notifications, receipts, and alerts you have requested.
• Ensure security and prevent fraud.
• Communicate with you about your account, orders, subscription, and service updates, and, where you have opted in, send you offers and promotions.
• Comply with legal and regulatory requirements.

3. Sharing of Information

a. When we share

We do not sell your personal data. We do not track you across other companies' apps or websites, do not share your data with data brokers, and do not use your data for targeted advertising. We may share your information in the following circumstances:

• With service providers, such as hosting, payment processing, address lookup, and push notification delivery, under confidentiality agreements and only to the extent needed to provide the Services.
• With your consent, such as integrations you initiate (for example, accounting software).
• To comply with laws or enforce our terms.
• In the event of a merger, acquisition, or sale of assets.

b. SMS and text message communications

If you provide us with your mobile phone number and consent to receive text messages, we may send you SMS messages relating to your account, orders, appointments, and service updates, and, where you have separately opted in, promotions and offers.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are never shared with any third party. Information may be shared with subcontractors in support services, such as customer service, solely to deliver the messages you have requested.

Message frequency varies. Message and data rates may apply. You can cancel at any time by replying STOP to any message; you will receive a final confirmation message and no further messages thereafter. Reply HELP for assistance, or contact us at hello@comfyplus.com.

Carriers are not liable for delayed or undelivered messages. Consent to receive text messages is not a condition of any purchase and may be withdrawn at any time without affecting your use of the Services.

4. Data Retention

We retain your information for as long as your account is active or as necessary to fulfill legal obligations. You may request deletion of your account data by contacting us at hello@comfyplus.com, subject to records we must keep for legal, accounting, or fraud-prevention purposes.

5. Data Security

We use administrative, technical, and physical safeguards to protect your data. However, no system is completely secure. You are responsible for maintaining the confidentiality of your login credentials.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your data.
• Opt out of marketing communications.
• Withdraw consent at any time.

To exercise these rights, please contact us at hello@comfyplus.com.

7. Children's Privacy

The Services are not intended for use by individuals under 13 (or the applicable age of majority). We do not knowingly collect data from minors.

8. International Users

If you are accessing the Services from outside the United States, please note that your information will be transferred to and processed in the United States, where data protection laws may differ from those in your country.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our site and updating the effective date above.

10. Contact Us

If you have questions about this Privacy Policy, please contact: